Business correspondence: model letters – beginnings (I)

 

Thank you for your request for more information on [....] products.

We have enclosed a catalog that describes our products. Please contact us for sales information and application assistance. We would like to be of further service to you. 

May we use your name when prospective clientes ask for a reference?

You have been a valued cliente for over ten years, and you are well-known and respected as [...] 

Thank you very much for allowing us to use you as a reference for prospective clientes interested in our [product] service. We appreciate your time and value you as a cliente.

Again, thank you. 

In response to your recente inquiry, we are pleased to [.....]

We sincerely appreciate your inquiry. If you need additional information, please feel free to call me at [phone number]. 

We would like to confirm the price and terms of the [....] 

We would like to confirm the changes to the contract on [....]. The changes should not affect the delivery schedule of your [...]. 

I´m pleased to report that effective [date], we´ll be decreasing the dealer´s price of our [product]. 

We have extended the hours for our copying and printing service in order to accommodate our customer´s needs.

We are now open from ...... 

Thank you for calling last week regarding our error in your billing last month.

We have corrected the situation, and we´re very sorry for the inconvenience that our error has caused. 

Thank you for writing us about your irritation concerning the delay in receipt of [...]

The delay, however, was not caused at our end.....

Bibliographic reference:

The Random House book of contemporary business letters/Strategic Communications, edited by Stephen P. Elliott, Random House, New York.